Terms of service

Welcome to Dwell. These Terms of Service ("Terms") govern your use of the Dwell website, online store, products, content, features, and services (collectively, the "Services").

By accessing or using our Services, placing an order, or purchasing a product from Dwell, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. About Dwell

Dwell is an online retail store offering thoughtfully selected products for a more beautiful, organized, and functional everyday.

Our product range may include home décor, food storage and dispensers, home and lifestyle products, cosmetic and jewellery organizers, and other products introduced from time to time.

Some products may be supplied from Dwell's own inventory, while others may be fulfilled through third-party suppliers or fulfillment partners.

2. Eligibility

By using our Services, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate and complete.
• You will use our Services only for lawful purposes.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colors, and other information displayed on our website are accurate.

However:

• Colors may appear differently depending on your device or screen.
• Product images may be illustrative or representative.
• Minor differences may occur between photographs and the actual product.
• Product specifications may change when necessary.
• Availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

Products displayed on our website are subject to availability.

We do not guarantee that a particular product will always remain available.

If a product becomes unavailable after you place an order, we may contact you and offer an appropriate solution, which may include:

• A replacement or alternative product
• Delayed fulfillment
• Cancellation of the affected item
• A refund

5. Prices

All product prices displayed on the Dwell website are subject to change without notice.

We make reasonable efforts to ensure that prices are displayed correctly. However, if an obvious pricing error occurs, we reserve the right to correct the error.

If an order has been placed using an obviously incorrect price, we may contact you before fulfilling the order and provide you with the option to confirm the correct price or cancel the order.

Shipping charges, where applicable, will be shown separately during checkout.

6. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order for reasonable reasons, including:

• Product availability
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Delivery limitations
• Unusual or excessive ordering activity
• Other legitimate operational reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

• Name
• Phone number
• Email address
• Billing information
• Shipping address

Dwell is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Where Cash on Delivery is available, payment may be collected when your order is delivered.

By placing an order, you confirm that you are authorized to use the payment method provided.

Payment processing may be handled by Shopify or third-party payment providers. Their own terms and policies may also apply.

9. Cash on Delivery

Where available, Cash on Delivery allows customers to pay when their order is delivered.

Customers are expected to accept legitimate Cash on Delivery orders that they have placed.

Repeated refusal of Cash on Delivery orders without a legitimate reason may result in restrictions on future Cash on Delivery purchases.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Orders may be delivered in separate packages when products are fulfilled from different locations or by different fulfillment partners.

Dwell is not responsible for delays caused by circumstances outside our reasonable control.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our standard return period is 7 days from the date you receive your order, subject to the eligibility requirements and exclusions described in that policy.

Please review the Return & Refund Policy before making a purchase.

12. Third-Party Fulfillment

Some products may be fulfilled by third-party suppliers or fulfillment partners.

This may affect:

• Dispatch location
• Packaging
• Shipping carrier
• Tracking information
• Delivery timeframe
• Number of packages received

These differences do not change your relationship with Dwell as the seller you purchased from.

Where a product is eligible for return or refund, you should contact Dwell rather than contacting a third-party supplier directly unless we specifically instruct you otherwise.

13. Promotions and Discounts

From time to time, Dwell may offer promotions, discounts, coupon codes, or special offers.

Promotional offers may have additional terms and conditions.

Unless expressly stated otherwise:

• Promotions cannot be combined.
• Promotional offers are subject to availability.
• Dwell may end or modify a promotion at any time.
• A promotion does not create a permanent entitlement to a particular price.

14. Intellectual Property

All content on the Dwell website, including but not limited to:

• Dwell branding
• Logos
• Product photography
• Graphics
• Designs
• Text
• Website layout
• Original content

is owned by or licensed to Dwell or its relevant rights holders and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

15. User Communications and Reviews

If you submit reviews, feedback, photographs, comments, suggestions, or other content to Dwell, you agree that you will not submit content that:

• Is unlawful or fraudulent
• Is abusive, threatening, or defamatory
• Infringes another person's rights
• Contains malicious software
• Contains misleading information
• Violates another person's privacy
• Is unrelated to the relevant product or service

By submitting content to Dwell, you grant us permission to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Prohibited Uses

You may not use our Services to:

• Violate applicable laws or regulations
• Commit fraud or facilitate fraudulent activity
• Attempt unauthorized access to our website or systems
• Introduce viruses, malware, or harmful code
• Interfere with the operation of our website
• Scrape or collect information for unauthorized purposes
• Impersonate another person or business
• Misuse promotional offers
• Engage in activity that could harm Dwell, our customers, or our service providers

We may suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

17. Third-Party Services and Links

Our website may contain links, integrations, or services provided by third parties.

Third-party services may have their own terms, privacy policies, and conditions.

Dwell is not responsible for the content, availability, security, or practices of third-party services that we do not control.

18. Disclaimer

To the fullest extent permitted by applicable law, our Services and website are provided on an "as available" basis.

We make reasonable efforts to maintain accurate and reliable Services, but we do not guarantee that:

• The website will always be available.
• The website will always be error-free.
• All information will always be complete or current.
• Products will always be available.
• Delivery estimates will always be met.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Dwell will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our Services or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Dwell harmless from claims, losses, liabilities, damages, and expenses arising from your:

• Violation of these Terms
• Misuse of our Services
• Violation of applicable law
• Infringement of another person's rights

21. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for more information.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, products, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of these Terms and publish the revised version on our website.

Your continued use of our Services after changes are posted means you accept the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms will be governed by and interpreted in accordance with the applicable laws of Pakistan, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.

24. Contact Us

If you have questions about these Terms or our Services, please contact us:

Dwell
Kharadar, Karachi, Pakistan

Email: dwellastores@gmail.com
Phone: +92 321 2362619