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Shipping policy
At Dwell, we aim to make every order as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Area
We currently offer delivery within Pakistan.
Delivery availability may vary depending on the product, destination, courier coverage, and other operational circumstances.
If we are unable to deliver an order to your selected address, we will contact you using the information provided with your order.
2. Order Processing
Orders are generally processed after payment confirmation or, for Cash on Delivery orders, after the order has been confirmed.
Most orders are prepared for shipment within 1–3 business days.
Processing may take longer during:
- Sales and promotional periods
- Public holidays
- High-volume periods
- Unforeseen operational circumstances
- Products requiring additional fulfillment time
If your order requires additional processing time, we may contact you with an updated estimate.
3. Delivery Times
After an order has been dispatched, estimated delivery is generally:
- Major cities: approximately 2–5 business days
- Other areas: approximately 3–7 business days
These are estimates rather than guaranteed delivery dates.
Delivery may take longer because of weather, public holidays, courier delays, remote locations, incorrect address information, high order volumes, or other circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery location
- Order size or weight
- Product type
- Courier availability
- Promotional offers
If free shipping is offered for a particular order or promotion, the applicable terms will be displayed at the time of purchase.
5. Cash on Delivery
Where Cash on Delivery is available, you may pay for your order when it is delivered to you.
Cash on Delivery availability may depend on your location, order value, product, courier coverage, or other operational considerations.
Please provide an accurate and reachable phone number when placing a Cash on Delivery order so that our team or delivery partner can confirm and deliver your order.
6. Order Tracking
Where tracking is available, we may provide tracking information after your order has been dispatched.
Tracking information may take some time to become active after the courier receives the shipment.
If you have not received tracking information or believe there is a problem with your delivery, please contact us at:
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
- Name
- Phone number
- House/building number
- Street/area
- City
- Postal information, where applicable
Dwell is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your delivery address after placing an order, contact us as soon as possible. We will try to update the information before the order is dispatched, but we cannot guarantee that changes can be made after processing or shipment.
8. Failed Delivery Attempts
If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses delivery, or the courier is otherwise unable to complete delivery, additional delivery attempts or charges may apply.
For Cash on Delivery orders, repeated refusal of orders may affect our ability to offer Cash on Delivery for future purchases.
If an order is returned to us because of a failed delivery, we may contact you to arrange a new delivery where possible.
Additional shipping charges may apply for re-delivery.
9. Delayed Deliveries
While we work with delivery partners to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed.
Delays may occur because of:
- Weather conditions
- Public holidays
- Courier operational issues
- High order volumes
- Traffic or transportation disruptions
- Remote or difficult-to-access locations
- Incorrect or incomplete address information
- Other circumstances outside Dwell's reasonable control
If a significant delay occurs, please contact us and we will do our best to assist you.
10. Damaged Packages
Please inspect your package when you receive it.
If your package or product appears damaged, please contact us as soon as possible at:
Please provide your order number and clear photographs or videos showing the damage.
This information may be required to help us investigate the issue with the courier, supplier, or fulfillment partner and determine the appropriate resolution.
For information about returns and refunds for damaged products, please see our Return & Refund Policy.
11. Third-Party Fulfillment
Some Dwell products may be fulfilled from Dwell's own inventory, while other products may be fulfilled through third-party suppliers or fulfillment partners.
Regardless of the fulfillment method, Dwell remains your point of contact for customer service.
Where applicable, third-party fulfillment partners may determine the shipping carrier, dispatch location, tracking method, or estimated delivery timeframe for a particular product.
If different products in the same order are fulfilled separately, they may arrive in separate packages and at different times.
12. Multiple Products in One Order
If your order contains products that are stored or fulfilled from different locations, we may ship them separately.
You may therefore receive:
- Multiple packages
- Separate tracking numbers
- Deliveries at different times
You will not necessarily receive all products in the same package.
13. Products Temporarily Unavailable
If a product becomes unavailable after you place an order, we may contact you to discuss available options.
Depending on the circumstances, we may offer:
- A replacement or alternative product
- A delayed shipment
- Cancellation of the affected item
- A refund for the affected item
If we are unable to fulfill an order, we will provide an appropriate resolution.
14. International Shipping
We currently do not offer international shipping.
Our Services are currently intended for customers receiving orders within Pakistan.
If we introduce international shipping in the future, this policy will be updated with the applicable countries, shipping costs, delivery estimates, customs requirements, duties, and other relevant information.
15. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Dwell
Shop 14-15, usman chamber, wavier line, marriot road, karachi, Pakistan
Email: dwellastores@gmail.com
Phone: +92 321 2362619