Privacy policy

Last updated: August 13, 2026

Dwell ("Dwell," "we," "us," or "our") operates this online store and website, including the products, content, features, tools, and services made available through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, place an order, contact us, or otherwise interact with Dwell.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Personal Information We Collect

Depending on how you interact with Dwell, we may collect the following types of information:

Contact and order information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Information provided when placing or managing an order

Payment information

When you make a purchase, payment information may be processed by Shopify and/or the applicable payment provider. We may receive information necessary to confirm and manage your transaction, such as payment status, transaction details, and payment method.

We do not intend to store complete payment card information on our own systems unless specifically required and handled through an authorized payment provider.

Account information

If you create an account with Dwell, we may collect information such as your email address, login credentials, preferences, and account settings.

Transaction information

We may collect information about:

  • Products you view or purchase
  • Items added to your cart
  • Orders, returns, exchanges, or cancellations
  • Order history
  • Product preferences
  • Customer service requests relating to your transactions

Communications

When you contact us, we may collect the information you provide, including messages, questions, feedback, and other correspondence.

Device and usage information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Pages viewed
  • Referring pages
  • Date and time of website activity
  • Information about how you interact with our website

We may collect this information through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.

Automatically through our Services, including through cookies and similar technologies when you browse or interact with our website.

From service providers, such as Shopify, payment providers, technology providers, shipping companies, fulfillment providers, and other businesses that assist us in operating our Services.

From other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for purposes including:

Processing and fulfilling orders

We use your information to:

  • Process and confirm orders
  • Process payments
  • Arrange delivery
  • Provide order updates
  • Manage returns, refunds, and exchanges
  • Provide customer support
  • Coordinate fulfillment where products are supplied or fulfilled by third-party partners

Providing and improving our Services

We may use information to operate, maintain, personalize, and improve our website, products, services, and customer experience.

Communicating with you

We may use your contact information to communicate with you about:

  • Orders
  • Deliveries
  • Returns and refunds
  • Customer support
  • Account-related matters
  • Important changes to our Services or policies

Marketing

Where permitted by applicable law and, where required, with your consent, we may send promotional communications about Dwell, products, offers, or other updates.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in those communications.

We may continue to send non-promotional communications that are necessary to process or manage your orders or account.

Security and fraud prevention

We may use information to protect our website, customers, and business; detect or investigate fraudulent, illegal, malicious, or unauthorized activity; and maintain the security of our Services.

Legal and regulatory purposes

We may use personal information where reasonably necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our terms and policies, or protect our legal rights and the rights of our customers and others.

4. How We Share Personal Information

We may disclose personal information where reasonably necessary to provide our Services and operate our business.

This may include sharing information with:

Shopify

Our online store is hosted and supported by Shopify. Shopify may process personal information in connection with providing its platform and related services.

You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy.

Payment providers

We may share information necessary to process and confirm payments through the payment provider selected for your order.

Shipping and delivery providers

We may provide your name, address, phone number, order details, and other necessary information to courier, shipping, delivery, or logistics providers so your order can be delivered.

Fulfillment and supply partners

Some products may be fulfilled from Dwell's own inventory, while other products may be fulfilled through third-party suppliers or fulfillment partners.

Where necessary to fulfill an order, we may share relevant customer and order information with those partners so that the ordered products can be prepared and delivered to you.

Technology and service providers

We may work with third-party providers that help us with website hosting, analytics, customer support, communication, storage, security, marketing, fulfillment, and other business functions.

Legal or business purposes

We may disclose information when required or permitted by law, including to comply with legal processes, protect our rights, investigate potential violations, prevent fraud, or protect the safety of our customers and others.

We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of some or all of our business or assets.

5. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use the website, improve performance, and, where applicable, support marketing activities.

You may be able to control or disable certain cookies through your browser or device settings. Some website functionality may not work properly if certain cookies are disabled.

6. Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other services operated by third parties.

If you follow a link to a third-party service, that service's own privacy policy and terms will apply. Dwell does not control and is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

7. Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us using the information below so that we can review and, where appropriate, delete the information.

8. Security and Retention

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Opt out of certain promotional communications
  • Exercise other rights provided by applicable law

To exercise a privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

We will handle valid requests in accordance with applicable law.

10. International Processing

Dwell is based in Pakistan, but some of the companies and service providers we use may operate or process information in other countries.

As a result, your personal information may be transferred to, stored in, or processed outside Pakistan.

Where required by applicable law, we will take appropriate steps regarding such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Dwell
Kharadar, Karachi, Pakistan

Phone: +92 321 2362619
Email: dwellastores@gmail.com